Answer:
The correct answer is B,C,D,E
Explanation:
The basic activities of marketing consists of the following;
Marketing research and target market analysis, cost/benefit analysis, benchmarking - a process of measuring a business's performance and standard against competitors and rivals and thus conducive to winning in the marketplace, and Pricing, distribution, and human resource management (HRM).
Customer analysis, selling products and services, and product and service planning are also basic activities of marketing.
By putting employees in direct contact with customers before implementing the new service program, it is an attempt by XYZ to create urgency for change.
<h3 /><h3>How to implement organizational changes?</h3>
Changes can impact the way work is performed, altering the organizational culture in some cases, which can generate resistance. To reduce this situation, it is essential to implement the changes gradually, with objectivity and clarity about the benefits that will be achieved.
Therefore, organizational changes must be implemented smoothly, in order to provide optimal training and security for the employee.
Find out more about resistence to change here:
brainly.com/question/25997303
Answer:
I used an excel spreadsheet to answer this question.