Question

Monica was looking for a venue for her wedding reception. When she visited one potential location, she noticed that the landscaping was not complete, and there was a stained carpet in the lobby. Which of the service quality building blocks caused Monica to select an alternative venue?

Answer 1

Answer:

Tangibles

Explanation:

When Monica visited the potential location for the wedding reception venue she spotted incomplete landscaping and stained carpet as a potential problems. Physical appearance of the facility and the equipment provided by the service provider both are a part of tangibles building block of service quality.  All the aspects of the service quality that is of psychical nature is included in this building block. Since, Monica selected an alternate venue because of psychical appearance and equipment therefore, tangibles building block is the answer.