Question

Which technique should you use to promote your business when responding to a customer’s inquiry? Use “we” language to promote recognition. Start the letter with a sales pitch. Satisfy the inquiry and take the opportunity to introduce another product as well.

Answer 1

Answer: Option C Satisfy the inquiry and take the opportunity to introduce another product as well.

Explanation:

The first important thing in customer inquiry is that it has to be attended as soon as possible. It is a way to enhance the business and make the customer buy more when their doubts are clarified.

The other products of the business can be promoted along with the answers to the inquiry. This is the opportunity for the business to directly contact the customer so it has to be made use of. While another product is introduced the customer would be willing to know or buy the other product also.