Question

A retail store manager instructed two new sales associates to greet customers quickly when they enter the store.On the first day the sales associates are working on the selling floor,one sales associate greets customers immediately after they enter the store,while the other associate greets customers after they have looked around for a minute or two.Which of the following risks incurred by describing services in words alone has led to the sales associates greeting customers at different time intervals?
A) Overcautious
B) Ostentation
C) Objectivity
D) Biased interpretation
E) Transformation

Answer 1

Answer:

D) Biased interpretation

Explanation:

The risk that is most likely the cause of this would be Biased Interpretation. This is basically when an individual takes a very random or common and takes it as being either negative or positive. This is most likely causing the sales associates to greet the customers at different intervals as they see opportunities differently. Some sales associates may see an opportunity of greeting a customer as negative while another may see it as positive. Therefore, only the one that sees it as positive will greet the customer, while the other will wait for another opportunity.