Question

One afternoon, the clerk at the customer service desk of a large retail store got bored and started stating different return policies to each customer. Customers waiting in line and overhearing the different policies would probably feel that the store's handling of returns lacked procedural fairness. variability. organizational fairness. intangibility. explanatory fairness.

Answer 1

Answer: procedural fairness

Explanation:

Procedural fairness' it means acting fairly in administrative decision making. It relates to the fairness of the procedure by which a decision is made, and not the fairness in a substantive sense of that decision. This ensures that customers/applicants be provided with a fair and unbiased assessment of their request/application.