Question

Identify the mission and strategy of your automobile repair garage. What are the manifestations of the 10 OM decisions at the garage? That is, how is each of the 10 decisions accomplished?

Answer 1

Answer:mission and vision of the garage

Explanation: Mission — Provide excellent, on time service at a reasonable price Strategy — keep cost down by employing only the people you need Order parts when needed Advertise for business through word of mouth, fends, and referrals. 1- Goods and services design — prices are set on a per hour shop labour basis determined by a preset formula 2- Quality — certification is required to be employed at the shop Poor labour could negatively impact the reputation of the business 3- Process and capacity design — Business is laid out for the day by the shop manager, and done so on a per job basis Those jobs taking the longest will be started earliest in the morning 4- Location selection — The shop was chosen in a pre-existing building, on a busy street with lots of passing traffic for high exposure 5- Layout design — The layout of the work area is designed for easy access to tools and other necessity.