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Aleks [24]
3 years ago
9

Service employees at the airlines' flight cancellation desks frequently encounter travelers who get emotional about canceled or

delayed flights. The first thing these employees should do is to
A. listen to the customer.
B. contact a supervisor.
C. estimate the damage.
D. provide a fair solution.
E. resolve the problem quickly.
Business
1 answer:
elixir [45]3 years ago
5 0

Answer: Listen to the consumer

Explanation: In simple words, the employees working at the cancellation desks are the parts of customer relationship management. CRM involves interacting with the customers and providing them best service so that they enjoy a healthy experience with the organisation.

In the case of flight cancellation, the employees should listen to them properly as if in extreme cases any kind of alternative is possible then such customer must be helped.

You might be interested in
Calculate the balance in Accumulated Depreciation at the end of the second year for all three methods
eimsori [14]

This is the full question:

At the beginning of 2016, Air Asia purchased a used airplane at a cost of $40,000,000. Air Asia expects the plane to remain useful for eight years (5,000,000 miles) and to have a residual value of $5,000,000. Air Asia expects the plane to be flow 1,200,000 the first year and 1,400,000 the second year.

1) Compute second-year (2017) depreciation expense using the following methods

a. Straight-line

b. Units-of-production

c. Double-declining-balance

2) Calculate the balance in Accumulated Depreciation at the end of the second year for all three methods:

Answer:

Explanation:

1)a) Straight-line

Depreciable base = Cost of the Asset - Residual Value

                              = $40,000,000 - $5,000,000

                              = $35,000,000

Depreciation expense per year = Depreciable base / years of useful life

                                                     = $35,000,000 / 8

                                                     = $4,375,000

The depreciation expense for the second year is = $4,375,000

                                                                                       

b) Units-of-production

Units of Production Rate = Depreciable Base / Units Over Useful Life

                                        = $35,000,000 / 5,000,000 miles

                                        = 7

Depreciation Expense = Units of Production Rate x Actual Units Produced

                                      = 7 x 1,400,000 miles in the second year

                                      = $9,800,000

c. Double-declining-balance

Double-declining balance = 2 x (Asset Cost - Residual Value ) / Useful Life of the Asset

                                           = 2 x ($40,000,000 - $5,000,000) / 8

                                           = $8,750,000

2) a) Straight-line Accumulated depreciation

We simply multiply the previous answer by two = $4,375,000 x 2

                                                                              = $8,750,000

2) b) Units-of-production Accumulated depreciation

First we find the depreciation expense for the first year using the same formula as above

= 7 x 1,200,000

= $8,400,000

Finally we simply add up depreciation expense for the two years

= $8,400,000 + $9,800,000

= $18,200,000

2) c) Double-declining-balance Accumulated depreciation

We simply multiply the first result by two = $8,750,000 x 2

                                                                    = $17,500,000

                                       

                           

5 0
3 years ago
Assume an organization's current service level on order fill is as follows:
frosja888 [35]

Answer:

Answer for the question:

Assume an organization's current service level on order fill is as follows:

Current order fill 80%

Number of orders per year 5,000

Percent of unfilled orders back-ordered 70%

Percent of unfilled orders cancelled 30%

Back order costs per order $150

Lost pretax profit per cancelled order $12,500

a) What is the lost cash flow to the seller at this 80 percent service level?

b) What would be the resulting increase in cash flow if the seller improved order fill to 92 percent

c) If the seller invested $2 million to produce this increased service level, would the investment be justified financially?

d) What is the role of activity-based costing in customer relationship management? In customer segmentation?

is given in the attachment.

Explanation:

Download pdf
7 0
2 years ago
Why do infomercials use both strong and weak arguments? to appeal to both high and low involvement consumers because it is neces
Vesna [10]

Answer:

The correct answer is letter "A": to appeal to both high and low involvement consumers.

Explanation:

Strong arguments are those that provide probable support for an idea. Weak arguments fail to provide support for different matters. Then, when talking about marketing, strong arguments are more likely to engage consumers with a product while weak arguments can attract consumers at low levels but the ideas lack reliability.

Thus,<em> infomercials can make use of both strong and weak arguments at different levels of consumer involvement.</em>

4 0
3 years ago
Suppose that the profit maximizing level of output for the monopolist is 100​ units, and atc​ = $45.00; mc​ = $35.00; mr​ = $35.
Eva8 [605]
I would go with d because wouldn’t you times 35.00$ by 100
6 0
3 years ago
If the economy booms, RTF, Inc., stock is expected to return 13 percent. If the economy goes into a recessionary period, then RT
Furkat [3]

Answer: 0.000903

Explanation:

Expected return is the sum of the probability that the other returns will happen.

= (13% * 83%) + (5% * 17%)

= 10.79 % + 0.85%

= 11.64%

Variance = ((Return during boom - Expected return)²*probability of boom) + ((Return during recession - Expected Return)²*probability of recession)

Variance = ((13% -11.64%)² * 83%) + (5% - 11.64%)² * 17%)

= 0.0001535168 + 0.0007495232

= 0.000903

6 0
3 years ago
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