Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
Answer: C. marginal product of the last worker hired is less than the marginal product of the previous worker hired
This statement is correct because marginal product refers to the increase in the production, when 1 worker is added to the production process. Diminishing marginal returns set in when adding one extra worker increases the production less than the previous worker did.
Explanation:
In order to solve abb's problem, the company needed a new technology that could change the companies organizational culture. In many cases, changing how an organization runs and treats their employees gives them advantages to tailor ideas to what fits their employees best. When the culture of an organization aligns their values with the employees there is better work and ideas forming.
Answer:
The average product of labor per day is 324
Explanation:
To find the average product of labor per day we need to know the total number of widgets produced divided by the worked days.
Average Product= total number of widgets /days
Monday, 10=250 widgets
Tuesday, 11=286 widgets
Wednesday, 13 =364 widgets
Thursday, 14 workers= 396 widgets
Friday, 12 workers=324 widgets
TOTAL WIDGETS= 250+286+364+396+324=1620
Days= 5 days
Average Product= 1620/5=324
Answer:
The correct answer is the option A: Testimonial Advertising.
Explanation:
On the one hand, the term of <em>testimonial advertising</em> refers to the action that consists creating an <u>advertise that includes a person's written or spoken statement extolling the virtue of the product</u> that is being advertised. Moreover, this type of technique is characterized by the fact of being used commonly in the sales to the ordinary people because they are the ones that would feel and impact when it comes about someone other giving personal opinion about the product and that is why a testimonial advertising is a characteristic that may be included in a memorable advertising message.
On the other hand, the term prospecting refers to the process of identifying a potential consumers.
