Question

Umberto and Keisha have both been members of their​ organization's computer services group for over a year. During that​ time, the group has been trying to decide whether to go with a Microsoft server for​ e-mail or another​ e-mail system. There has been much debate back and forth with no resolution. Although Umberto and Keisha both believe that there are better​ alternatives, the group leader and manager of the department are really pushing for the Microsoft server and so despite some​ misgivings, Umberto and Keisha agree with the decision to go with the Microsoft server. This is an example​ of______________________.
(a) Deviant workplace behavior
(b) Role perception
(c) Groupthink
(d) Decreased OCBs

Answer 1

Answer:

(c) Groupthink                                      

Explanation:

Groupthink: The term is given by Irving Janis in 1972, which is commonly used in psychology. This is a psychological phenomenon, in which the people of a group shows the desire of conformity or harmony, and leads to dysfunctional or an irrational decision-making consequence.

Irving Janis has given eight symptoms of groupthink, and they are:

1. Stereotypes.

2. Self-censorship.

3. Morality.

4. Rationale.

5. Invulnerability.

6. Mind Guards.

7. Illusion of Unanimity.

8. Pressure.