Umberto and Keisha have both been members of their organization's computer services group for over a year. During that time, t
he group has been trying to decide whether to go with a Microsoft server for e-mail or another e-mail system. There has been much debate back and forth with no resolution. Although Umberto and Keisha both believe that there are better alternatives, the group leader and manager of the department are really pushing for the Microsoft server and so despite some misgivings, Umberto and Keisha agree with the decision to go with the Microsoft server. This is an example of______________________. (a) Deviant workplace behavior
(b) Role perception
(c) Groupthink
(d) Decreased OCBs
Groupthink: The term is given by Irving Janis in 1972, which is commonly used in psychology. This is a psychological phenomenon, in which the people of a group shows the desire of conformity or harmony, and leads to dysfunctional or an irrational decision-making consequence.
Irving Janis has given eight symptoms of groupthink, and they are:
