Answer:
d. Improve task significance.
Explanation:
Job characteristics theory has to do with work designs aimed at enriching jobs of employees in the workplace.
Five core job characteristics are considered: task identity, skill variety, task significance, autonomy, and feedback.
These job characteristics affects 5 work related outcomes: satisfaction, motivation, absenteeism, turnover, and performance.
In the given instance where employees take their task of serving customers very seriously but feel like the work they do is very important, there is a need for improvement of task significance.
This can be done through regular sensitisation training on the impact their services are having on the profit base of the company and also on customer satisfaction.
With the knowledge that their efforts are making a difference they will feel more satisfaction from their work.
Answer:
D. 2.97
Explanation:
The net operating asset turnover ratio is used to measure the efficiency of operating assets and to determine how well these assets are used to generate sales. The assets that are tested here are operating assets that are those assets which are required to run the day-to-day operations of the business. For instance, Property, plant, and equipment, inventory, and cash etc. Investments and unutilized assets do not fall under this category.
Here are are required to calculate the net operating asset turnover ratio, which is calculated as follows:
Net operating asset turnover = Net sales / Net operating assets
⇒ Net operating asset turnover for 2016 = 117,351 m / 39,502 m = 2.97.
It means that for each dollar invested in the operating assets generates $2.97 of revenue.
The stage of the customer journey of Anna is the Purchase phase.
Awareness: the customer becomes familiar with the brand via channels, consisting of advertising and word-of-mouth. Consideration: realizing that they have a need that must be met, the customer actively considers whether or not to buy the product or service on offer. Purchase: the customer makes the purchase.
Customer's journey. is defined as the active research process someone goes through leading up to a purchase. It is called a journey because each one of your prospective customers will be at different points in their journey towards a purchase.
Learn more about the Purchase phase here brainly.com/question/27975123
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Answer:
The correct answer is: Synergy.
Explanation:
The term synergy means cooperation and its most frequent use was, until now, in the field of medicine, where the synergistic effect of two organs is discussed as the improvement that is produced by the fact that these organs work together.
Applied to the business world, synergy is the production of additional effects that results from the joint work of two or more organizations, taking into account that those effects would not occur if those organizations acted separately.
Synergy in operational activities are those that apply to a function or resource in which the consequences of that collaboration are manifested. It can be synergies in marketing, such as those created when using sales channels, after-sales services or even common logistics; synergies in supplies, which generate benefits in purchase prices or payment conditions for volume purchases or transformation synergies or other operational activities, share production or management schedules or controls, etc.
1) Skills is the ability to listen.
2) Understand the mission and goals of their company and what their responsibilities are.
