Public service requires customer service skills because you are dealing with the public. Many who need services DO NOT know the processes. They get frustrated especially when they are told one thing then another person says something else. Basically the public is held hostage by public service. No one else provides it. Some skills include, active listening, empathy, honesty, "really trying to help."
It would indicate their success at relationship marketing. Relationship
marketing is a feature of customer relationship management
(CRM) that centers on customer loyalty and long-term customer engagement instead
of shorter-term goals like customer acquisition and individual sales. The aim
of relationship marketing (or customer relationship marketing) is to make
strong, even emotional, client connections to a product that can lead to
ongoing business, free word-of-mouth advertising and data from customers that
can generate leads.
Answer:
For this particular case and scenario, Robin is actin in the role of an early adopter. So, the correct word to fill in the blank will be "early adopter".
Explanation:
An early adopter is a consumer of a specifical product or service who acquires the service before others and provides useful feedback to companies. In this way, a company can rely on a person in order to refine future releases and improve their processes.
Counter Reformation I am pretty sure
