Public service requires customer service skills because you are dealing with the public. Many who need services DO NOT know the processes. They get frustrated especially when they are told one thing then another person says something else. Basically the public is held hostage by public service. No one else provides it. Some skills include, active listening, empathy, honesty, "really trying to help."
Canadian identity refers to the unique culture, characteristics and condition of being Canadian, as well as the many symbols and expressions that set Canada and Canadians apart from other peoples and cultures of the world.
