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Elan Coil [88]
3 years ago
13

To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, empl

oyee training, and continuous quality improvement. This approach is known as
Computers and Technology
1 answer:
Sphinxa [80]3 years ago
7 0

Answer: Total quality management(TQM)

Explanation:

Total quality management is defined as the method used in organizations for maintaining and handling the standards and guideline of organization by following it. Employee are made committed to perform operation and tasks as per organization level so that improvement in quality can be maintained.

  • It helps the company to meet customer demand of product, enhances service, maintaining quality etc in climate of company through employee training and preparation.
  • According to the question, approach made for management of global IT company to improve customer service, focusing on quality of facilities and product and training employees display total quality management mechanism.
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A small grocery store has one checkout.You have been asked to write a program to simulate the grocery store as it checks out cus
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Answer:

Check the explanation

Explanation:

PYTHON CODE :

#import random function

from random import randint

#class Queue declaration

class Queue:

#declare methods in the Queue

def __init__(self):

self. items = []

def isEmpty(self):

return self. items == []

def enqueue(self, item):

self.items. insert(0, item)

def dequeue(self):

return self. items. pop()

def size(self):

return len(self. items)

def getInnerList(self):

return self.items

#This is customer Queue

class Customer:

#declare methods

def __init__(self,n):

self.numberOfItems=n

def __str__(self):

return str(self. numberOfItems)

def getNumberOfItems(self):

return self. numberOfItems

#This is expresscheker customer queue

class Expresschecker:

def __init__(self,n):

self.numberOfItems=n

def __str__(self):

return str(self. numberOfItems)

def getNumberOfItems(self):

return self. numberOfItems

#Returns random checkout time, based on number of items

def checkOut(Expresschecker):

items = Expresschecker. getNumberOfItems()

if items <= 10:

return randint(2, 5)

if items <= 20:

return randint(6, 9)

return randint(10, 14)

#Initiate queue for the Expresschecker

Expresschecker = Queue()

#declare total customers

totalcheckoutCustomers = 10

#express Customers shopping..

for i in range(totalcheckoutCustomers):

#Each putting Between 1 to 25 items

randomItemsQty = randint(1, 25)

customer = Customer(randomItemsQty)

#Getting into queue for checkout

Expresschecker. enqueue(customer)

#====Now all express Customers having

#random qty of items are in Queue======

#intial time

totalTime=0

#define the size of the queue

totalcheckoutCustomers = Expresschecker. size()

#using for-loop until queue is empty check out

#the items in the express cheker queue

while not(Expresschecker. isEmpty()):

totalTime+=randint(1,5)

#Picking a customer

expresscustomer = Expresschecker. dequeue()

#Processing the customer

timeTaken = checkOut(expresscustomer)

#add the time for each custimer

totalTime+=timeTaken

#compute average waiting time

averageWaitingTime = totalTime/totalcheckoutCustomers

#display the average waiting time

print("Average waiting time for the express customer queue is "

+str(averageWaitingTime)+" minutes ")

print("Remaining Custimers in the express customer Queue is: ",

Expresschecker. size())

#Returns random checkout time, based on number of items

def checkOut(customer):

items = customer. getNumberOfItems()

if items <= 10:

return randint(1, 5)

if items <= 20:

return randint(6, 10)

return randint(11, 15)

#in

customersQueue = Queue()

totalCustomers = 20 #Change number of customers here

#Customers shopping..

for i in range(totalCustomers):

#Each putting Between 1 to 25 items

randomItemsQty = randint(1, 25)

customer = Customer(randomItemsQty)

#Getting into queue for checkout

customersQueue. enqueue(customer)

#====Now all Customers having random qty

#of items are in Queue======

totalTime=0

totalCustomers = customersQueue. size()

while not(customersQueue. isEmpty()):

totalTime+=randint(1,5)

#Picking a customer

customer = customersQueue. dequeue()

#Processing the customer

timeTaken = checkOut(customer)

totalTime+=timeTaken

#Result=============================

averageWaitTime = totalTime/totalCustomers

print("Average wait time for the customer queue is

"+str(averageWaitTime)+" minutes ")

print("Remaining Customers in the customer Queue is:

",customersQueue. size())

5 0
3 years ago
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