Question

To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement. This approach is known as

Answer 1

Answer: Total quality management(TQM)

Explanation:

Total quality management is defined as the method used in organizations for maintaining and handling the standards and guideline of organization by following it. Employee are made committed to perform operation and tasks as per organization level so that improvement in quality can be maintained.

• It helps the company to meet customer demand of product, enhances service, maintaining quality etc in climate of company through employee training and preparation.
• According to the question, approach made for management of global IT company to improve customer service, focusing on quality of facilities and product and training employees display total quality management mechanism.