The technique used to analyse wordings in an email and classifies them as positive or negative is Sentiment analysis.
<h3>What is Sentiment Analysis?</h3>
Sentiment analysis, also called opinion mining is a method of natural language processing and text analysis that systematically processes the wordings in a text in order determine the opinion behind the piece of writing and classifies it positive, negative, or neutral.
Here,the bot will read the given emails, understand the opinion being conveyed in the text and classifies it as positive, negative or neutral, and then accordingly routes the emails to customer service representatives for follow-up.
General purpose of Sentiment Analysis includes
- Monitoring social media
- Analyzing customer feedback.
- Understanding Public opinion about an idea.
Tools that help with Sentiment Analysis among others includes:
- Awario
- Lexalytics
- Talkwaller
- Brandwatch
Read more on Sentiment Analysis here: brainly.com/question/758192
Self-report (ex: questionnaires and interviews)
Answer:
Cognitive Behavioral Therapy
Explanation:
Cognitive behavioral therapy is a way of treating certain psychological disorders by pinpointing certain negative thoughts that can affect a person's mental health and employing methods to overcome those thoughts. These negative thoughts cause changes in a person's mood and could even exacerbate depression. The psychotherapist tries to resolve these negative thoughts by employing methods such as mental distractions, journaling and relaxation techniques to change these patterns of thinking.
The types of Cognitive Behavioral Therapies we have are, Dialectical behavioral therapy, Cognitive therapy, Rational emotive behavior therapy, and Multimodal therapy.
