Answer:
situational attribution
Explanation:
Situational attribution also referred to as environmental or external attribution is a situation in which one attributes ones or another's behaviour, an outcome or an event to forces outside the person concerned. Such causes this can be attributed to includes luck, others, environmental factors, weather, etc.
You can attribute the cause of the customers complaint to a certain situation, hence making the situation not to be about you but the external force that caused it.
Answer:
Human beings need norms to guide and direct their behavior, to provide order and predictability in social relationships and to make sense of and understanding of each other's actions. These are some of the reasons why most people, most of the time, conform to social norms.
Explanation:
The definition is: <span>the benefit gained from consuming one additional unit of a good or service.</span>
The answer is attitude. Attitude is well defined as information
and good or bad feelings about something. In psychological studies, attitude is
referred to as a psychological construct, a mental and emotional entity or
persona which shapes a person. Attitudes can be attained by certain experiences
in one’s daily life.