Question

As the manager of the local Express Package Services, a retail shipping facility, DeAnna is evaluating the employees who work at the counter. She looks at such factors as positive or negative customer comments about each employee, their sales relative to those of their coworkers, the amount of time they spend with each customer, and so forth. DeAnna is evaluating each of these employees in terms of their?A) courtesy
B) job performance
C) citizenship behavior
D) counterproductive behavior.
E) task performance.

Answer 1

DeAnna is evaluating each of these employees in terms of their job performance.

Explanation:

Job performance refers to the ability of an employee in achieving the goals of an organisation. It is very essential for every employee in an organisation to perform well on their assigned roles and responsibilities for the success. The job performance of each and every employee of an organisation is related to its success.  

The performance of any job includes the employees meeting their deadlines on time, making good sales and also to build brand through a positive interactions with the customers. In the given situation, DeAnna evaluates the interactions of her employees with the customers, the sales they make and also the time they spend with the customers. Thus, DeAnna is evaluating each of these employees in terms of their job performance.