An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week
, as shown in the table.
Job
Number Problem/
Customer Type Job
Number Problem/
Customer Type Job
Number Problem/
Customer Type
301 O/C 315 W/C 329 F/R
302 W/C 316 F/R 330 N/C
303 N/R 317 F/R 331 F/C
304 W/C 318 W/R 332 O/C
305 W/C 319 F/R 333 N/R
306 F/R 320 F/R 334 W/C
307 N/R 321 F/C 335 F/C
308 F/R 322 O/C 336 W/R
309 O/C 323 W/C 337 O/R
310 O/C 324 F/R 338 W/C
311 O/C 325 O/R 339 O/R
312 N/R 326 W/R 340 N/R
313 F/C 327 N/R 341 F/R
314 O/C 328 F/R
Key: Problem type: Customer type:
N = Noisy C = Commercial customer
F = Equipment failure R = Residential customer
W = Runs warm
O = Odor
b. Select a appropriate Pareto diagram for the Residential customers.
References
eBook & Resources
Multiple ChoiceDifficulty: 2 Medium
Problem 9-2 Part bLearning Objective: 09-13 Describe and use various quality tools.
7.
value:
8.00 points
Required information
Problem 9-2 Part c
c. Select a appropriate Pareto diagram for the Commercial customers.
Job
Number Problem/
Customer Type Job
Number Problem/
Customer Type Job
Number Problem/
Customer Type
301 O/C 315 W/C 329 F/R
302 W/C 316 F/R 330 N/C
303 N/R 317 F/R 331 F/C
304 W/C 318 W/R 332 O/C
305 W/C 319 F/R 333 N/R
306 F/R 320 F/R 334 W/C
307 N/R 321 F/C 335 F/C
308 F/R 322 O/C 336 W/R
309 O/C 323 W/C 337 O/R
310 O/C 324 F/R 338 W/C
311 O/C 325 O/R 339 O/R
312 N/R 326 W/R 340 N/R
313 F/C 327 N/R 341 F/R
314 O/C 328 F/R
Key: Problem type: Customer type:
N = Noisy C = Commercial customer
F = Equipment failure R = Residential customer
W = Runs warm
O = Odor
b. Select a appropriate Pareto diagram for the Residential customers.
References
eBook & Resources
Multiple ChoiceDifficulty: 2 Medium
Problem 9-2 Part bLearning Objective: 09-13 Describe and use various quality tools.
7.
value:
8.00 points
Required information
Problem 9-2 Part c
c. Select a appropriate Pareto diagram for the Commercial customers.
1 answer:
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