The technician should document all that was done to try to solve the problem. A detailed record is a good practice to find solutions.
A detailed record documenting all steps by which a problem was solved is a good practice for technicians.
This documented record will help the computer technician to find the cause the next time.
Clear, accurate records support decision-making and solving problems in any job and profession.
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The correct answer: Yes, mobile-style apps can run in a personal computer's desktop.
That is possible by means of a desktop application called emulatator. An emulator like Bluestacks allows a personal computer to run mobile-style apps by acting as a virtual drive in the personal computer's harddisk.
Emulation is successful if the system requirements of the mobile-application is met by the personal computer's system attributes such as Random Access Memory abundance, Random Access Memory speed, Processing speed (in some cases core abundance e.g. core 2) etc.
Some mobile-applications do not work in the personal computer's desktop, however, if this application requires platform specific functions such as mobile device's network provider etc.