Answer:
The correct answer is A
Explanation:
I have done this before and I got it right
Answer: controlled processes.
Explanation:- Controlled Processes are processes in an individual’s mind that require a great deal of a person's mental resources. Generally, controlled processing is best performed when only one controlled activity is taking place.
However, the scenario above best illustrates Micheal state of focused awareness best illustrates the idea of controlled processes.
Explanation:
In case of support settings, a consultant must allow the Knowledge Sidebar Setting to recommend articles to agents based on data in the case. While working on the console, the Knowledge sidebar keeps agents linked to your knowledge base.
Agents may recommend articles for cases they view, or they can find more products. You can also select articles from and follow and search within the knowledge using the sidebar to attach an item on a case (or remove articles)
Answer: Under the following conditions is it most beneficial to use a heuristic approach to solve a problem:
A.) when the problem can be solved in a reasonable time and an approximate solution is acceptable.
Explanation: The heuristic approach to problem solving is an informal problem solving method often using self discovery to find an approximate (NOT EXACT) solution to a problem in an acceptable time frame. Examples of this approach include: “guesstimate”, “educated guess”, and “rule of thumb”.
Answer: D) Adversarial management
Explanation: Adversarial Management is a management style that highlights the bad actions of employees, a situation that can significantly affect the work environment, all this leading to conflicts within the organization and the impact on productivity within the market.
