Answer: Follow up with a letter that documents the call and promotes goodwill.
Explanation: The given case, belongs to the public relations concept under which the company tries to interact better with their customers, so that the customers enjoy a healthy experience and the image of the company remains positive.
The proper way to address a complaint call is to follow up by giving a letter stating the explanation apologies, excuses shall not be mentioned and assurance should be provided that such action would not be taken in future.
Answer: See explanation
Explanation:
According to James Grunig, professor emeritus of public relations at the University of Maryland, the five possible objectives for a communicator are:
• Message Exposure - This refers to situation when the intended people get exposed to the message that is being shared. Here, materials are provided to the mass media by the PR personel.
• Accurate dissemination of message - Messages must be passed across and communicated as clearly as possible without giving out false information or witholding back some information which is vital for the accuracy of the information delivered.
• Acceptance of the message - The message passed must be accepted by the person that's being addressed.
• Attitude change - There must be an attitude change after the message has been delivered as these shows acceptance and products should be purchased.
• Change in overt behavior - Overt behavior is openly seen and hence, there will be change in overt behavior and the goods will be purchased.
Answer:
$125
Explanation:
Computation for the change in net working capital
Using this formula
Change in net working capital =( Ending Current asset- Ending Current liabilities) - (Beginning Current asset- Beginning Current liabilities)
Let plug in the formula
Change in net working capital =
($493 – $272) – ($328 – $232)
Change in net working capital = $221-$96
Change in net working capital =$125
Therefore the Change in net working capital will be $125
I believe the answer is Pareto diagram
Pareto diagram refers to a diagram that used the combination of both lines and bars, and write the value of data in descending order.
This diagarm is mostly used by organization in order to analyze the defect from the most commonly occured to the least.
Answer:
a. 1.79
b. 0.78
c. 0.30
d. 0.43
Explanation:
a. The Current Ratio checks if the company can cover it's current Liabilities with it's current assets. The formula is;
Current Ratio = Current Assets / Current Laibilities
= $305,800 / $170,000
= 1.79
b. The Quick Ratio is similar to the Current Ratio but it calculates if a company can cover it's Current Liabilities with it's liquid assets.
Quick Ratio = Current Assets - Inventory / Current Liabilities
= ($305,800 -$173,800) / $170,000
= 0.78
c. The Cash Ratio checks whether the company can pay it's current Liabilities with it's cash or cash equivalent (Treasury Securities, bank account etc) holdings. Formula is;
Cash Ratio = (Cash+Cash Equivalents) / Current Liabilities
= $50,600 / $170,000
= 0.30
d. Debt ratio shows just how much of the company's assets were acquired through the use of Debt Financing. It's formula is;
Debt Ratio = Current Liabilities + Long Term Liabilities / Total Asssets
= $170,000 +$316,000 / $1,131,800
= 0.43
