Answer:
Let the customer vent and then restart the conversation
Explanation:
It is best for Derek in this situation allow the customer say everything on his or her mind about the problems at hand. This will help Derek identify and understand the problems and fix them accordingly. However, he'd need to start the world all over again to achieve this.
Cheers
Read and write. Think of the term "literacy rate" it refers to how much of a population can read and write.
Check who you are sending it to before you hit send
