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garik1379 [7]
3 years ago
5

Charles Berkle is the manager of Nogain Manufacturing and is interested in doing a cost of quality analysis. The following cost

and revenue data are available for the most recent year ended December 31. Sales revenue $ 500,000 Cost of goods sold 272,000 Warranty expense 34,000 Inspection costs 15,000 Scrap and rework 10,600 Product returns due to defects 6,000 Depreciation expense 32,000 Machine maintenance expense 11,000 Wage expense 135,000 Machine breakdown costs 5,400 Estimated lost sales due to poor quality 10,000 a. Classify each of the above costs into the four quality cost categories and prepare a cost of quality report for Nogain. b. What percentage of sales revenue is being spent on prevention and appraisal activities? c. What percentage of sales revenue is being spent on internal and external failure costs?
Business
1 answer:
Pavlova-9 [17]3 years ago
8 0

Answer:

a)

  • Prevention costs: costs incurred in order to prevent failures or minimize defects, they include maintenance expenses = $11,000
  • Appraisal costs: costs incurred in order to make sure that the products meet quality standards and customers' expectations, they include inspection costs = $15,000
  • Internal failure costs: costs incurred due to faulty products or procedures that occur before any good is actually taken out of the facilities, they include scrap and rework ($10,600) and machine breakdown costs ($5,400) = $16,000
  • External failure costs: costs incurred after the goods leave the facilities, they include warranty expenses ($34,000), product returns due to defects ($6,000) and lost sales due to low quality ($10,000) = $50,000

Quality cost report:

Prevention costs  

  • Machine maintenance expense $11,000                         $11,000

Appraisal costs  

  • Inspection cost $15,000                                                 $15,000

Internal failure cost :  

  • Scrap & rework $10,600  
  • Machine breakdown costs $5,400                                 $16,000

External failure costs :  

  • Warranty expense $34,000  
  • Product returns due to defects $6,000  
  • Estimated lost sales due to poor quality $10,000        <u>$50,000</u>

Total quality cost                                                                 $92,000

b) What percentage of sales revenue is being spent on prevention and appraisal activities?

total sales revenue = $500,000

prevention and appraisal costs = $26,000

% = $26,000 / $500,000 = 5.2%

c) What percentage of sales revenue is being spent on internal and external failure costs?

internal and external failure costs = $66,000

% = $66,000 / $500,000 = 13.2%

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