<em>The main objective of governments and other public sector entities is to deliver goods and services rather than to generate profits</em><em>.</em>
I believe the answer is: Communication is collaborative
Which mean that in order for a communication to be formed, both the giver and receiver of the message should play their own role properly.
The giver of the message had the role to ensure the delivery of the information happen clearly, and the receiver had the role to ensure that he/she provide the necessary attention and cognitive process to receive the message.
That would be amygdala of the limbic system. It includes
many parts of the brain among which are hippocampus, hypothalamus, amygdala. Among
these three amygdala is responsible for distributing and deciding where the memories
are stored in the brain and it is believed that is based on the strength of the
emotional response.
A. Unskilled will be best answer