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devlian [24]
3 years ago
5

Which of the following is the LEAST important for providing quality customer service

Business
2 answers:
Novay_Z [31]3 years ago
8 0
The answer that would be best is D. It is not necessary to act cheerful around customers. It would be a lie to do this if, generally, you are not a cheerful person! As long as you follow the other answers to this question you will provide great customer service.
Karolina [17]3 years ago
5 0

Answer:

D.acting cheerful around customers

Explanation:

Of all the qualities that a customer service employee should have, that of acting cheerfully is of little importance. To those named in the question I would add the following:

To be polite and respectful

Any customer who contacts a customer service center expects to be treated with respect. Meeting an ill-mannered user is not an excuse to break this rule. While no one has the right to disrespect a customer service agent, a user's disrespect does not mean that they are free to miss out and start an argument.

Have a great capacity of self-control

Irrascible clients, who do not let you speak, who shout... It will not always be easy, but self-control must always be present in the interactions with the users.  

Being Positive

When we talk about being positive in customer service, we mean taking our work with optimism and being able to convey to the customer that the contact they have established with us is the first step towards getting their problem solved successfully.

Knowing how to listen and being a good communicator

The ability to understand others accurately and to communicate fluently with all types of people will be a core value for a customer service agent.

Be empathetic

The quality of empathy, consisting of being able to put oneself in the other's place, allows one to get involved in the problems of others with more interest.

Be agile

In customer service it is common to support high volumes of work, which requires great agility to manage them.

Knowing how to work in a team

Stress can appear in customer service. Knowing how to work with colleagues is an important quality.

Be diligent and decisive

Diligence and resolution are useful qualities for any job, but in an occupation that requires as much agility as customer service, they are also doubly important.

Knowing the service and the company well

This is another fundamental issue. A person who does not know the service and the basic issues affecting its work will not be able to do a good job.

Handling technological work tools well

Today's customer services usually use various technological tools in order to get the job done effectively. A good agent will need to know how to handle them fluently to do his job well.

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JG Asset Services is recommending that you invest $1,275 in a 5-year certificate of deposit (CD) that pays 3.5% interest, compou
ArbitrLikvidat [17]

Answer:

The amount that will be received when CD matures is $1514.30

Explanation:

To calculate the amount that will be received at the maturity of the CD, we simply need to calculate the future value of the invested amount using annual compounding. The formula for the future value that we will use is,

Future value = Present value * (1+r)^t

Where,

  • r is the rate of interest
  • t is the time in years

Future value = 1275 * (1+0.035)^5

Future value = $1514.30

5 0
3 years ago
Echota Corporation has the following capital stock outstanding at December 31, 2020: 7% Preferred stock, $100 par value, cumulat
Sunny_sXe [5.5K]

Answer:

$6,700,000

Explanation:

Preparation of the paid-in capital section of the balance sheet at December 31, 2020.

Paid-in capital section of the balance sheet at December 31, 2020

7% Preferred stock, $100 par value, cumulative15,000 shares issued and outstanding $1,500,000

Add Common stock, no par, $10 stated value, 500,000 shares authorized, 350,000 shares issued andoutstanding 3,500,000

Total capital stock5,000,000

($1,500,000+3,500,000)

Add Additional paid-in capitalIn excess of par—preferred stock$ 300,000

(15,000 shares × $20 )

Add In excess of stated value—common stock1,400,000

(350,000 shares × $4)

Total paid-in capital$6,700,000

Therefore the paid-in capital section of the balance sheet at December 31, 2020 is $6,700,000

4 0
2 years ago
An indication of one’s lifestyle is __________________.
Bezzdna [24]

Answer:

all of the above

Explanation:

all of these indicates one's lifestyles.

8 0
2 years ago
The selected inventory costing method impacts:________
Alisiya [41]

Answer:

The correct option is a) Gross profit and ending inventory.

Explanation:

The inventory technique is a method of accounting for calculating the value of an inventory. The approach calculates the ending inventory balance by comparing the inventory cost to the merchandise price.

There are three methods for valuing inventory whic are FIFO (First In, First Out), LIFO (Last In, First Out), and WAC (Weighted Average Cost) (Weighted Average Cost). The gross profit and ending inventory are affected differently by each of these costing methods.

This implies that the selected inventory costing method impacts gross profit and ending inventory.

Therefore, the correct option is a) Gross profit and ending inventory.

4 0
2 years ago
Using the variable cost method, determine the selling price (rounded to the nearest dollar) for 30,000 units using the following
Brilliant_brown [7]

Answer:

c. $8

Explanation:

Calculation to determine the selling price

First step is to calculate the Markup percent

Markup percent= (90,000 + 150,000) / (30,000 x 15)

Markup percent = .533

Now let calculate the selling price

Selling price=533 x $15 per unit

Selling price= $8

Therefore the Selling price will be $8

7 0
3 years ago
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