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devlian [24]
3 years ago
5

Which of the following is the LEAST important for providing quality customer service

Business
2 answers:
Novay_Z [31]3 years ago
8 0
The answer that would be best is D. It is not necessary to act cheerful around customers. It would be a lie to do this if, generally, you are not a cheerful person! As long as you follow the other answers to this question you will provide great customer service.
Karolina [17]3 years ago
5 0

Answer:

D.acting cheerful around customers

Explanation:

Of all the qualities that a customer service employee should have, that of acting cheerfully is of little importance. To those named in the question I would add the following:

To be polite and respectful

Any customer who contacts a customer service center expects to be treated with respect. Meeting an ill-mannered user is not an excuse to break this rule. While no one has the right to disrespect a customer service agent, a user's disrespect does not mean that they are free to miss out and start an argument.

Have a great capacity of self-control

Irrascible clients, who do not let you speak, who shout... It will not always be easy, but self-control must always be present in the interactions with the users.  

Being Positive

When we talk about being positive in customer service, we mean taking our work with optimism and being able to convey to the customer that the contact they have established with us is the first step towards getting their problem solved successfully.

Knowing how to listen and being a good communicator

The ability to understand others accurately and to communicate fluently with all types of people will be a core value for a customer service agent.

Be empathetic

The quality of empathy, consisting of being able to put oneself in the other's place, allows one to get involved in the problems of others with more interest.

Be agile

In customer service it is common to support high volumes of work, which requires great agility to manage them.

Knowing how to work in a team

Stress can appear in customer service. Knowing how to work with colleagues is an important quality.

Be diligent and decisive

Diligence and resolution are useful qualities for any job, but in an occupation that requires as much agility as customer service, they are also doubly important.

Knowing the service and the company well

This is another fundamental issue. A person who does not know the service and the basic issues affecting its work will not be able to do a good job.

Handling technological work tools well

Today's customer services usually use various technological tools in order to get the job done effectively. A good agent will need to know how to handle them fluently to do his job well.

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The charter of Vista West Corporation specifies that it is authorized to issue 300,000 shares of common stock. Since the company
Romashka-Z-Leto [24]

Answer:

1. Authorized shares = 300,000 shares

2. Issued shares = 160,000 shares

3. Outstanding shares

= Issued shares- Shares repurchased

= 160,000 - 25,000

= 135,000 shares

Explanation:

Authorized shares are shares that a firm is allowed by law to issue to the            public.

Issued shares are shares that a company offers to the public for subscription.

Outstanding shares are shares remaining after the share repurchase.

6 0
3 years ago
Two mutually exclusive investment opportunities require an initial investment of $7 million. Investment A pays $1.5 million per
Nataly_w [17]

Answer:The cost of capital that will make both investments equal is 17.045%

Explanation:

Investment A

$1.5 million will be received in perpetuity we can there use perpetuity formula to Value investment A.

Value of Investment A = 1500 000/r

Investment B

$1.2 Million will be received in Investment B with a growth rate of 3% will then use Gordon's growth rate model to value investment B.

Value of investment B = (1200 000 x (1+0.03))/(r - 0.03)

Value of investment B = 1236000/(r - 0.03)

1500 000/r = 1236000/(r - 0.03)

1236000(r) = 1500000(r - 0.03)

(r - 0.03) = 1236000( r)/1500000

r - 0.03 = 0.824r

r - 0.824r = 0.03 = 0.176r = 0.03

r = 0.03/0.176 = 0.170454545

R = 17.045%

The cost of capital that will make both investments to be equal is 17.045%

4 0
3 years ago
When a purchaser authorizes a broker to collect their commission from the listing broker or seller pursuant to an Exclusive Righ
Serjik [45]

Answer:

4. The obligation for payment of the commission is whichever compensation arrangement box is checked.

Explanation:

Exclusive right-to-buy contracts is one of the most common buyer-broker agreement between buyers and brokers or sellers.

This agreement outlines the obligations of the broker, the broker-agent relationship, and the responsibilities of the buyer.

Whatever is agreed on between the buyer and the seller or broker is the obligation for payment of commission and this will be strictly adhered to by both parties.

4 0
3 years ago
You can save $1,000 per year for the next six years in an account earning 10 percent per year. How much will you have at the end
kicyunya [14]

Answer:

At the end of the sixth year, you will have:

= $8,487.17.

Explanation:

a) Data and Calculations:

Annual savings = $1,000

Interest rate per year = 10%

Period of savings = 6 years

First deposit = today

From an online financial calculator:

N (# of periods)  6

I/Y (Interest per year)  10

PV (Present Value)  0

PMT (Periodic Payment)  1000

 

Results

FV = $8,487.17

Sum of all periodic payments $6,000.00

Total Interest $2,487.17

8 0
3 years ago
The ________ analysis is a process that includes research into target markets and the promotional strategies to reach them.
Bad White [126]
Promotions Opportunity
4 0
3 years ago
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