1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
devlian [24]
3 years ago
5

Which of the following is the LEAST important for providing quality customer service

Business
2 answers:
Novay_Z [31]3 years ago
8 0
The answer that would be best is D. It is not necessary to act cheerful around customers. It would be a lie to do this if, generally, you are not a cheerful person! As long as you follow the other answers to this question you will provide great customer service.
Karolina [17]3 years ago
5 0

Answer:

D.acting cheerful around customers

Explanation:

Of all the qualities that a customer service employee should have, that of acting cheerfully is of little importance. To those named in the question I would add the following:

To be polite and respectful

Any customer who contacts a customer service center expects to be treated with respect. Meeting an ill-mannered user is not an excuse to break this rule. While no one has the right to disrespect a customer service agent, a user's disrespect does not mean that they are free to miss out and start an argument.

Have a great capacity of self-control

Irrascible clients, who do not let you speak, who shout... It will not always be easy, but self-control must always be present in the interactions with the users.  

Being Positive

When we talk about being positive in customer service, we mean taking our work with optimism and being able to convey to the customer that the contact they have established with us is the first step towards getting their problem solved successfully.

Knowing how to listen and being a good communicator

The ability to understand others accurately and to communicate fluently with all types of people will be a core value for a customer service agent.

Be empathetic

The quality of empathy, consisting of being able to put oneself in the other's place, allows one to get involved in the problems of others with more interest.

Be agile

In customer service it is common to support high volumes of work, which requires great agility to manage them.

Knowing how to work in a team

Stress can appear in customer service. Knowing how to work with colleagues is an important quality.

Be diligent and decisive

Diligence and resolution are useful qualities for any job, but in an occupation that requires as much agility as customer service, they are also doubly important.

Knowing the service and the company well

This is another fundamental issue. A person who does not know the service and the basic issues affecting its work will not be able to do a good job.

Handling technological work tools well

Today's customer services usually use various technological tools in order to get the job done effectively. A good agent will need to know how to handle them fluently to do his job well.

You might be interested in
What impact are macroenvironmental factors likely to have on the level of student enrollments at colleges and universities over
motikmotik

Answer:

Macro environmental factors likely to affect student enrollments at colleges and universities over the next decade includes sociocultural, economic, political and legal factors.

Explanation:

Macro environmental factors are very much external to student enrollments at colleges and universities over the next decade; however, they form an integral factor.

Sociocultural factors, such as the societal perception, and cultural systems, forms a vital role on the level of student enrollments  at colleges and universities over the next decade?.

4 0
3 years ago
Read 2 more answers
Which item will appear on the credit side of ledger account?
sashaice [31]

I just looked it up and I think that it is a

4 0
3 years ago
John, a local florist in harrisburg, wanted to invest in outdoor advertising before valentine's day. a local advertiser showed j
Zina [86]
The local advertiser most likely offered John a Stock poster, a high-quality advertising at a lower cost. It is ready-made, 30-sheet posters are available in any quantity and often feature the work of<span> First-class artists and lithographers. Local florists, dairies, banks, or bakeries simply place their name <span>in the appropriate spot.</span></span>

 

 

 





3 0
3 years ago
Which statement would be MOST important to include in a summary of the section "Karl Marx"? Marx theorized that capitalists woul
TEA [102]

The most important claim about Karl Marx would be the theorizing that capitalists would try to get more work from people for less pay.

<h3 /><h3>Who was Karl Marx?</h3>

He was a German philosopher who developed the foundations of communism, a system that criticized capitalism and its doctrines. His most prominent theories are about the transition to communism, the class struggle, the Marxist theory of ideology and surplus value.

Therefore, the correct option for the question refers to surplus value, which was defined for Karl Marx as the difference between the value of the work produced by employees and their salary paid. For him, the surplus value is the work produced and not paid, being a condition of exploration of the capitalist system.

Find out more about Karl Marx here:

brainly.com/question/1092276

#SPJ1

5 0
1 year ago
I accidentally must have downloaded a copyrighted mp3, so i decided to _____ it off of my hard drive, leaving no trace that i ev
OlgaM077 [116]
<span>DELETE because it makes sense you welcome </span>
4 0
3 years ago
Other questions:
  • Beck Kubiak wishes to purchase new appliances for her home. The total cost for the appliances is $2,900. To finance the purchase
    6·1 answer
  • An industrial union is characterized by which one of the following?
    8·1 answer
  • These bonds are collateralized securities with first claims in the event of bankruptcy. These bonds are not backed by any physic
    8·1 answer
  • What are the weak points of economic costs that are part of a free enterprise economy?
    15·2 answers
  • Halifax Manufacturing allows its customers to return merchandise for any reason up to 90 days after delivery and receive a credi
    14·1 answer
  • Which term describes the act of working from a home, remote, or mobile location while connecting into the employer's private net
    10·1 answer
  • To encourage employee ownership of the company's common shares, KL Corp. permits any of its employees to buy shares directly fro
    9·1 answer
  • Swifty Corporation records all prepayments in income statement accounts. At April 30, the trial balance shows Supplies Expense $
    8·1 answer
  • An investor thought that market interest rates were going to decline. He paid $19,000 for a corporate bond with a face value of
    8·1 answer
  • For an antitrust violation to occur, which element must be present? unset starred question agreement coercion cohesion commissio
    10·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!