The functions of organizational culture include facilitating collective environment and giving members a sense of identity.
<h3>What is organizational culture?</h3>
It should be noted that organizational culture simply means the collection of values and expectations that guides the actions of employees.
The functions of organizational culture include:
Facilitating collective environment.
Giving members a sense of identity.
Promotion of relationship.
According to Feigenbaum approach, the steps to improve quality include quality technology, quality leadership, and organizational commitment.
It is stated that quality is free because the road to perfect goods and services is simply through prevention.
Business process re-engineering is relevant to the above hospital to achieve improvement in productivity.
Dr Provonost carried out a benchmark of the hospital by comparing the processes and the sharing of the best practices in clinical care.
The barriers that Dr. Provonost may face in implementing total quality include job apathy, poor existing quality measures, lack of accountability, and lack of good communication with employees.
The characteristics of quality customer service in the above hospital include:
A positive attitude.
Patience.
Empathy.
Delivering respect to patients.
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