Represent you in court and advise you on what plee deals and other actions you should take
Answer: naturalistic observation
Explanation: Naturalistic observation is a technique used in the study of subjects in their natural habitat without any manipulation or interference from the observer. The aim of naturalistic observation is to describe in detail the behaviour of an organism in their natural setting, situation or habitat.
Conducting a naturalistic observation offers some advantages which include:
I) allowing investigation of behaviours that occur in complex social settings.
II) allowing the researcher to gather qualitative as well as quantitative data and
III) allowing the development of theories based on collected observations etc.
However, it is less useful in studying well-defined hypotheses under precisely specified conditions since they are typically designed not to confirm previously formed hypotheses.
Ans: Anticipate and prepare for future
Answer:
Organizations are responding to social media complaints using all of the methods indicated. This provides more tools to avoid any type of repercussions.
Explanation:
- Adding non-disparagement clauses in consumer contracts. When someone downloads an app, a user must accept an agreement, sometimes so extense and complicated, that the user will just click <em>Accept</em>. T<u>hese agreements or contracts could include protections</u> so costumers don't speak negatively about a company.
- Increasing the legal staff in the organization. In the case of legal actions, the best protection is to have several attorneys<em> preparing documentation in advance</em> and <u>receiving notification of all potential complaints from community managers</u>.
- Zeroing in one statement that is not true and ignoring the rest. The community manager can take action reducing importance to any complaint created by a consumer, and disregard all related comments. This will make appear the <em>complaint as something unfounded </em>and will lose importance to the eyes of other consumers.
- Deleting unfriendly posts. The most aggressive form of control, and the one that could affect the corporative image the most. Since customers are denouncing something that feels is affecting them directly, the deletion of this complain could be seen as censorship, and tyrannic. Even though the company <u>could set rules</u> to avoid discrimination and violence on their social networks, a comment sent to get help about a situation that affects a customer directly is not correct from a <em>marketing or public relations stand.</em>