Answer:
hi your question lacks the required options here is the complete question
Francis is a customer service representative who has recently been through listening skills training. What skills was she most likely taught to make her a better listener?
a.Mentally criticize grammar, voice, tone, and speaking style to get a better sense of what the customer is like
b.If you already know what the answer is, you can tune out some of what the customer is saying.
c.Remain silent for a few seconds after a customer finishes to be sure the thought is completed.
d.Because listening is automatic, you can divide your attention among two or more tasks in order to be more productive
Answer: Remain silent for a few seconds after a customer finishes to be sure the thought is completed ( C )
Explanation:
As a customer service representative Francis needs to be a very good/better listener in order to understand his customers/clients thoughts while having a conversation with them as that is a very vital part of his Job as a customer service representative.
The skill that would help her achieve this efficiently is the skill to remain silent for a few seconds after a customer finishes to be sure the thought of the customer is completed. other skills listed will not help Francis become a better listener but a bad communicator and bad listener.