Question

Francis is a customer service representative who has recently been through listening skills training. What skills was she most likely taught to make her a better listener?

Answer 1

Answer: The answer is explained below.

Explanation:

A customer service representative engages in conversations with customers and handles their complaints, provides information about the company's product, and process their orders. As a good customer service representative, Francis must possess good communication and problem solving skills.

The skill to make Francis a better listener after going through training is for Francis to "remain silent for few seconds after a customer finishes talking to be sure the customer has expressed his or her thought completely". For the growth in any business, customers are vital. Therefore, Francis should always allow customers express their minds and give opinions on issues completely so as not to interrupt them while speaking.

Answer 2

Answer:

hi your question lacks the required options here is the complete question

Francis is a customer service representative who has recently been through listening skills training. What skills was she most likely taught to make her a better listener?

a.Mentally criticize grammar, voice, tone, and speaking style to get a better sense of what the customer is like

b.If you already know what the answer is, you can tune out some of what the customer is saying.

c.Remain silent for a few seconds after a customer finishes to be sure the thought is completed.

d.Because listening is automatic, you can divide your attention among two or more tasks in order to be more productive

Answer: Remain silent for a few seconds after a customer finishes to be sure the thought is completed ( C )

Explanation:

As a customer service representative Francis needs to be a very good/better listener in order to understand his customers/clients thoughts while having a conversation with them as that is a very vital part of his Job as a customer service representative.

The skill that would help her achieve this efficiently is the skill to remain silent for a few seconds after a customer finishes to be sure the thought of the customer is completed. other skills listed will not help Francis become a better listener but a bad communicator and bad listener.