In an economy, the working-age population is 100 million. Of this total, 80.0 million workers are employed. 3.0 million worke
rs are unemployed. 14.0 million workers are not available for work (homemakers, full-time students, etc.). 2.0 million workers are available for work but are discouraged and thus are not seeking work. 1.0 million workers are available for work but are not currently seeking work due to transportation or childcare problems.
Unemployment is the number of people who are willing to work and are actively seeking work but are unable to find it. The unemployment rate is the unemployed / total number of people in the labor force x 100.
In the above scenario, the unemployed is 3 million people. The others are either already employed, unavailable, unwilling or not seeking work.
The labour force comprises of those who are employed and unemployed, that is 80million + 3million = 83 million.
Modular organization is an Incident Command System structure that employs a top-down approach and identify a response organization structure on the basis of the size, complexity, or hazardous effect of an incident. It is the responsibility of the Incident Commander to establish and expand the modular organization as was the case in the example. The ICS organization was expanded to include the Evacuation Group due to the size, complexity, or severity of hazard.
What Courtney is experiencing in the question is a process called service recovery.
It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.
Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.
