Question

The following scenario is an example of which step in the five-step model of communication?

Answer 1

The following scenario is an example of feed forward in the five-step model of communication.

Explanation:

The five-step model of communication helps building each conversation to have five stages in a particular order which consists of the following steps:

opening$\Rightarrow$ feed forward$\Rightarrow$ business$\Rightarrow$ feedback$\Rightarrow$ closing

Obviously, opening is where the conversation starts and takes a shape, and the opening statement is mostly a greeting. Feed forward is the next stage, where the person uses a sentence to direct the conversation to his/her point of interest.

For instance, if Pablo wants to tell a friend about an encounter, he would start the conversation with a greeting (opener), and then proceed with a sentence like 'guess who I just ran into' (feed forward). From here the conversation would start to revolve around the encounter.

Answer 2

Answer:

opening

Explanation:

The five-stage model of conversation says that there are five steps in every communication: opening, feedforward, business, feedback, and closing