the symbol or how you say it?
Answer:
I don't know but you can try to report what ever they said and I think it would lead to the officals blocking him or her if you insist
I think you can get an english-arabic dictionary. it helps a lot. also, you can get a tutor that speaks arabic and learn from his/her
Answer:
こんにちは英国政府のさんですが、私はそこにいなければなりません