Annie Sullivan was a patient, open minded women who helped Helen Keller during the worst of times. Annie became a teacher at 20 and she was a life long friend to Helen Keller.
Hope this helps, this is all I know.
c is answer forgive me if wrong
I think that the answer is that she mad him more caring by her example
This is probably referring to the use of the “soul” such as insecurity and doubt, it can hurt or heal you. In simple terms, an double edged sword that lies within the mind is the mind itself, or as Dickens refers to it, an “soul”.