Although they frequently don't, House of Pancakes employees pretend to like their employer. These workers are performing emotional labor known as surface acting.
When someone engages in surface acting, they don't truly strive to experience the emotions they want to portray; instead, they fake the necessary feelings. They might put on "false smiles" or other necessary emotional displays that don't accurately represent how they really feel.
You are surface acting if you feel one feeling and try to express a different one. Imagine you have a stressful commute and arrive at work. Even though you're still not in a particularly good mood, you might put on a false smile for a coworker as you get your morning brew.
Learn more about Emotional labor here
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Answer:
behavioral science
Explanation:
Every organization is made up of people, and people exhibit distinct or similar behavior.
Behavioral science is a discipline that understands the reasons why people behave the way they do.
Therefore, for an organization to be effective it will we apply behavioral science knowledge to develop and improve its processes in the organization.
Answer:
Option C. Greenwashing
Explanation:
The reason is that the company has labelled its products with the green technology or environment friendly product, which it is not. So the perception of customers who buy environment friendly products are now not reluctant to purchase the company products who has deceived the people by saying that their product is environment friendly product. So the correct option is option C.
Example:
ExxonMobil in the past has said that it has successfully reduced its green house gas emission but in fact, they increased green house gas emissions in the year. So they were trying to increase their sales by deceiving people that they are moving towards environment friendly operations.
Answer: April 2024
Explanation:
Based on the information given in the question, at a minimum, the appraiser must retain his workfile till April 2024.
It should be noted that appraisal records should be kept for at least a period of 5 years. In a situation whereby there is a report which is involved in the litigation, then such file must be maintained for a further two years. This is according to the Uniform Standards for Professional Appraisal Practice Record Keeping Rule.
