A)True.
In order to maintain relationships (both social and business relationships) a level of mutual kindness to each other is vital. Without kindness, a connection is impossible to be made. Additionally, if everyone was unkind, the world would be a much colder place than it is currently. Without kindness, compassion doesn't exist, which may result in social incompetence and increased wars and fighting.
Answer:
This quote holds significance because it shows what Delia and Syke had been through using a metaphor.
The main idea is in the first sentence, so your answer should be 1.