Answer:
The correct answer is (a)
Explanation:
After experiencing the comfort of a Japanese car, Anthony has decided cost-saving, by buying a Japanese car other than an SUV. Experience is an important factor which can significantly change a customer's mind over buying a product. It can narrow a customer's decision and make it easier to decide, that is why most car companies offer a test drive.
If it’s free then I don’t think they need to determine the price bc it’s free
Answer:
b. horizontal communication
Explanation:
The communication is the process of passing the information from the sender to the receiver which involves the encoding, decoding, feedback, etc
The horizontal communication is the communication which communicate with the same level of the management i.e means passing the information within the organization of the same role and responsibilities
so according to the given scenario, the major short coming is of horizontal communication as they do not recognize the role of different level of management or different role and responsibilities
Answer:
a. presentation and demonstration
Explanation:
It is correct to say that Frank is in the presentation and demonstration stage in the sales process, as the question says that he showed the customer the variety of available beds designed for children, that is, he presented the product to the customer and demonstrated that it would satisfy your needs, in this case the seller reiterates the value and benefits of the product so that there is interest on the part of the consumer in making the sale.
