Answer:
positive bc you can learn from them wwhat to do what not to do mistakes that you wont make in. real life
Google Analytics, this is a common one but there are others that do the same thing.
Answer:
Explanation: For "BEST way to handle the situation," try Option 1, because it would possibly help them or make the Technical Support Representative do less work.
For "WORST way to handle the situation," Option 4 would be the best because you're basically just hanging up on the person.
