The first one is an appeal to the reader's sense of logic and the second is an appeal to the readers emotions
The answer is D because that’s the only one that’s not right
The idea from the passage that might cause Anushka to adjust her argument is:
Most of the countries that offer free public tuition have high income tax rates, sometimes such as 60%
Name is a form of identifier of a person and it's easier for our brains to remember "This was John" than "This was that tall guy with dark hair and blue eyes". The other reason is that it's usually kind to exchange names when one has a chat with someone else.