Answer:
D) zone of tolerance.
Explanation:
Zone of tolerance: It defined as the service acceptance level of the customer beyond which the customer does not tolerate the service. it is an area between desired service and acceptable service, the acceptable service is the standard service in the market, which is made by advertisements and other communication sources.
In the given case, Nicole is able to deliver the acceptable service to the customer instead of being understaffed as she knows customer´s "zone of tolerance" before going elsewhere.
Answer:
TIE 2.47
Explanation:
Our first step will be calculate the interest expense
350,000 debt outstanding * 12% rate = 42,000
Next, we need the EBIT which means Earnings Before Interest and Taxes.
Using the net profit margin of 3% we can get the net income
This means 3% of sales become net income
We are going to apply this to Morris sales to get the net income
Now this include the interest and taxes, we need to get the Earning before those two concepts so:
Now we got everything needed for the TIE
129,500/52,500 = 2.47
Answer:
The resulting CA percentage for the week to the nearest number is 94%
Explanation:
CA refers to Commitment Adherence.
Commitment Adherence (CA) is a way to calculate the reliability of an employee in relation to how much time they put into their work.
Put differently, it is a mathematical comparison between how much time you stated that you were going to work versus the actual amount worked. This concept is prevalent with people who use clock-in and clock-out system to measure productivity.
Step 1
The formula for calculating Commitment Adherence (CA) is:
(Serviced Minutes - Excused Non-Serviced Minutes) / (Posted Minutes + Released Minutes)
When you log out at about 5 minutes early it translates to 83% because each interval is 30 minutes. So 23/30 = 83%
Step 2
There are 8 intervals. 5 of them are 100% each. Thus total intervals for the week equal
(5*100%)+(3*83%) =
7.49 *30 = 224.7
Total number of intervals selected =
8*30 = 240
Therefore commitment adherence = 224.7/240
= 0.94%
Cheers!
Answer: With a loss
Explanation:
The firm here has its Marginal cost higher than it's marginal revenue.
This means that for every additional unit sold, the company is incurring a loss of $0.50 which is the difference between the marginal cost and the marginal revenue.
The company is therefore operating at a loss because every additional unit is costing them instead of benefitting them. To counter this, they need to reduce production so that marginal cost will fall.
