Answer:
There are various measures and tools to gauging and measuring customer satisfaction in the Banking Industry:. They include: Surveys, Feedback Forms, Oral Conversations, Complaints Box. Statistics from this tools could explain the why there is an increase/decrease in the level of growth and customer retention.
Explanation:
Surveys: Customer satisfaction surveys is a good tool to learn more about what the customer feels about services rendered. Surveys allow the Management to ask question like; Which of our products do you love most. How likely will you recommend us to others, what was your experience about the Internet banking process and much more.
Feedbacks: Feedback are great for immediate response after a transaction or interaction has just been concluded. It is also commonly used after the customer has just dropped off a chat or call with a Bank Representative. Few questions requiring Yes or No. For example: Were you satisfied with how you were attended to[Yes or No], Would you visit us again[Yes or No] etc.
Oral Conversation: This involves chats, direct calls or physical visits by Customer Representatives to clients requesting to know what general issues they may have with the Bank, why the customer has not visited for a long time etc.
Physical Complaints Box: This are comments box placed in a notable section of the bank premises. Here a client document his/her experience/complaints in writing and drop it in the Box.
Linking Customer Satisfaction & Growth
The various tools outlined above can give a broad description the level of satisfaction experienced by customers. What percentage of customers were very satisfied, not satisfied from the statistics gotten. The level of satisfaction in turn will determine how loyal the customers will be. Loyal customers will recommend the bank and be enthusiastic about its products[Accounts] while disgruntled customers can damage the brand through negative comments and publicity.
Hmm, i'm not super sure about this one can I go and research it?
Since it’s a credit card you must subtract 330.19-50.00 = 280.19 then with the fine you add 280.19+4.20= 284.39. So the new balance is $284.39
When are you required to operate a motorboat or PWC at 30 miles per hour or less the operator should operate between one-half hour after sunset and one hour before sunrise. It is illegal to operate a motorboat or PWC in excess of 30 miles per hour without any permission at any time from a half hour after sunset until one hour before sunrise when on waters on the state and therefore be accused by exceeding night speed limit. In addition, when the operator sees buoys or sign, they specify a boating restricted area established to protect the safety of the public and property. In these areas, a vessel may not progress at a speed greater than essential to preserve steering.
Answer:
Because important answers come from this tiny protist microcosm, as a model system in understanding the process of science.
Explanation:
Solving the problem of organizing protistan diversity as a model for understanding the process of science has been profusely investigated in laboratory as there are many common processes and patterns of biological organization in general variables to be measured that give answers through across‐study comparisons and meta‐analyses with an accuracy that has never been reached before, through standard, detailed protocols methods of the protist microcosm experiments.
