What is the main difference between project tasks and client support tickets?

1 answer:

4 0

Answer:I mean, tickets are assigned to tasks which are assigned to projects, but it seems like one too many levels of heirarchy to me. If I want to get a developer to do something that's relatively small, do I still need to create a project, then a task, then a ticket? It would be nice if there were at least the option of assigning tickets straight onto projects and getting rid of all mentions of tasks. Especially when they seem to function in a very similar way.

Explanation:

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