The summary of this story is that Niral's mother needed milk and bread. Niral was given five dollars but the bread and milk cost almost six dollars.So she explained to the shopkeeper.He gave her the bread and milk for five dollars and said "Thank you for being such a good customer!"
I'm going to say B because there is various ways to determine the meaning of a word you do not know
I may be incorrect, but the type of rhetorical appeal would be Ethos, due to the author giving facts on how to conserve energy, and the percentage of less energy for the Energy Star appliance.
The point of view would be second person due to using you/your.
I hope this helps!
