The bullwhip effect is a distribution channel phenomenon in which demand forecasts result in inefficiencies in the supply chain. (Got this off from Wikipedia)
I would say it would be negative because when someone has an eerie smile, or look, they are usually scary, or very weird. Eerie means strange and frightening. So I would say it's negative.
Answer:
The answer is the 1st one: Characterization—the way the author describes his parents’ work lives
Wait but what are the questions