Answer:
Empathy
Explanation:
Empathy is the ability of a person of business entity to understand the thoughts, feelings, and emotions of their customers. It is the ability to personalise the customer's situation.
This makes the business go the extra mile in solving the customer's problem.
In this scenario Northwestern mutual felt the pain and understood the financial needs of the families of first responders during the 9-11 attack.
So without official death certificates they paid death benefits only 3 days after the attacks.
Other insurance companies however did not empathise with their customers and only paid death benefits some months to a year.
Answer:
The answer is job description (JD).
Explanation:
The job description is the summary of tasks, duties, and responsibilities for a particular position. The job description also includes the requirements for the position holder. In some cases, it may details the reporting line, compensation and benefits regarding to the job.
Answer:
What is this meaning?? ILUMINATE??
Answer:
D. organizational citizenship behavior.
Explanation:
In this scenario exemplified in the question, it can be said that Davy has all work behaviors except the behavior of organizational citizenship.
This behavior can be described as one that is not mandatory as part of the functional requirements of a job position, but an employee who presents organizational citizenship helps the company to promote a culture favorable to the maintenance of ethics and the development and performance of the organization as one all.
Any informal action by the worker that benefits the organization is part of the behavior of organizational citizenship. Some of these dimensions of behavior are altruism, loyalty, conscience, self-development, obedience, etc.
These behaviors are capable of promoting the well-being of the employee and the entire organization.
The answer is foreign currency fluctuations.
Foreign currency fluctuations are basically the change in the values of currencies based on the demand of that currency.
In other words, the more the number of investors invests in the stocks regulated by the stock market to buy exports of any country, the more will be the value of the currency of that particular country and vice versa.
Foreign currency fluctuation occurs for all floating currencies all over the world.
Since in the given case, the value of the euro changes from US$1 to US$1.60 from 2002 to 2008 respectively.
Hence, this change in value is called Foreign currency fluctuations.
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