Complete Question: Many banks and phone companies now charge fees for once-free services to ensure minimum customer revenue levels. This helps the banks to ________.
A) reduce the rate of customer defection
B) make low-profit customers more profitable
C) enhance the growth potential for each customer through cross-selling
D) increase the longevity of the customer relationship
E) focus disproportionate effort on high-value customers
Answer:
B) make low-profit customers more profitable
Explanation:
Many banks and phone companies now charge fees for once-free services to ensure minimum customer revenue levels. This helps the banks to make low profit customers more profitable.
The basic logic behind this strategy is that when customers find something coming free, then they start taking it for granted, they don't pay much attention to it, therefore, when the some services are free, customers will not be spending much on them, like upgrading, monthly plan up-gradations, monthly or annual subscriptions. Consequently, to turn the those customers into highly valuable customers, companies charge for the services which were free of cost in the past.
Answer: Option D
Explanation: As per the job characteristics theory an employee who is performing a job which have a high variety of task to complete and require some special skills will feel more motivated and satisfied than others.
In the given case, Jon has a feeling that his job makes him to perform new task everyday, that's why, he never gets board with his job.
Hence from the above we can conclude that the correct option is D.
" A secured loan is, a loan in which borrower pledges some asset as calateral for the loan, which them becomes a secured dept owned to the creditor who gives the loan."
<h2>Answer </h2>
Option 3 - Authoritative(can do attitude).
<u>Explanation</u>
RIASEC is the Holland codes which refer to a theory about careers and vocational choice that was initially developed by an American psychologist named John L. Holland. There are six personalities in this theory which include practical, investigative, creative, cultural, ambitious and traditional only. There is no space of authoritative because there is no negativity in this theory as one person has the power, control or influence and make decisions. This can also be misused by many people which is why it is not included in this theory.
