Answer:
Hi
The answer is b) describe the problem and apologize
Explanation:
The first step should be to listen to the client and show genuine empathy, regardless of the means by which the client communicated. It is essential to show the customer a brand values him as a person, not just as a buyer.
The second step is to assess the situation. Once the client has finished explaining the problem, you should ask for clarification when necessary and if there is any other important information that the client wishes to share.
The third step is to ask about the needs and doubts of the client. Some clients have an idea of what they need and can even carry out their concern one more step and request some kind of compensation. Being proactive in these situations is critical to gain customer trust.
The fourth step is to offer a solution and options whenever possible. Once the situation has been carefully selected, the most attractive solution for the client should be offered and other options offered whenever possible.
The fifth step is to follow up with the client to see how he feels about the resolution and for the problems that the problem was solved. This step shows customers that your company values them and that they are working to offer a better customer experience.
Answer:
I believe that it is A and C
Explanation:
Answer:
1. Structural unemployment
2. Cyclical Unemployment
3. No match
4. Frictional unemployment
5. No match.
Explanation:
a. Cyclical Unemployment can be described as an unemployment that occurs when there is a low demand for goods and services in a country as a result of slow economic growth or recession.
b. Structural unemployment is an unemployment that occurs because of industrial reorganization coming from technological change that makes current skills of workers obsolete.
c. Frictional unemployment is unemployment that occurs when people are in the process of searching a new job and changing from one job to another.
Based on the above definition, we have:
1. Structural unemployment
2. Cyclical Unemployment
3. No match
4. Frictional unemployment
5. No match.
Answer:
Option C.
Explanation:
In terms of making sales, Closing is a term that is used to refer to the moment when a customer decides to make the purchase.
There are numerous closing techniques, and the minor-point close is one of the techniques.
The minor-point close is the technique whereby the salesperson tries to intentionally gain the agreement of the customer or prospect on a minor point, and then uses it to assume that the sale is closed.
This technique is exemplified in the scenario presented above. Edward has concluded that Kristy wants to buy the black car, just because she has agreed that she liked it.
Answer:
Correct option: (b) 32.357 and 71.420
Explanation:
The confidence interval for population variance <em>σ</em>² is:
Given:
Compute the critical values of chi-square as follows:
Use the chi-square table for the critical value.
Thus, the critical values are 32.36 and 71.42.