Out of the following, the only one that I see is not the basic role of a webmaster is replying to customers questions about the web site! Usually they have a specific job for that; like customer service etc. Hopefully that helps.
use an anchor tag(<a>This is an anchor tag</a>) and use the href attribute and set it's destination to the section element who's id or class is "sisters".
Example:
<a href="#Sisters">Click Here!</a>
then you can add this somewhere on the document.
<section id="Sisters">Hello World!</section>
Answer:
d.) Service-Oriented Architecture
Explanation:
Because its definition matches
