cant help you because the questions are from a story. you didn't list the story, when you post questions like that, you need to have the story to. that way people can actually understand it and help you
When I think of the word breakdown in communication, it is a sense of making the concept you are talking about simpler. You may need to use this tactic when talking to smaller children.
sentence: Hey Mrs. Brown, could you breakdown what you just said, I don't understand.
Answer:
addicted to their cell phones
The answer is A: make sure the ladder clicks into place