1) Based on stanzas 6-8, the agent can be described as a cold, ironic and rude man. Cold, since he's able to stare at Rudolph and his family first with a serious look, and then with a smile that had nothing to do with kindness, but with irony, since it was a humiliating situation, and no smiling matter. We can see it in the following passage:
"The agent’s steep and steady stare
Corroded to a grin."
The agent is rude since he treats Rudolph in a very unkind way, using harsh words, as in:
"Why, you black old, tough old hell of a man,
Move your family in! "
As for the neighbor, he can be described as curious and nosy, since he wanted badly to find out what was going on, and it was none of his business. We can tell by the look in his eyes:
" A neighbor would look, with a yawning eye
That squeezed into a slit."
2) Based on stanza 7, Rudolph Reed can be described as accepting, since he tolerated what was happening without protesting in any way. In fact, Rudolph showed no reaction at all, as we can see in the following passage:
" Nary a grin grinned Rudolph Reed,
Nary a curse cursed he,
But moved in his House."
