Answer:
Explanation:
“Multicultural communication is the ability to communicate effectively with individuals of other cultures” (Tamparo 30). Developing multicultural therapeutic communication skills is very important in the modern era. Everyday we get more connected to each other; through videos and social media, we learn and understand other cultures. The most important factors are:
1. Empathy: By developing multicultural communication skills, we can show empathy to the person who is talking to us. As we know, empathy is the ability to understand and relate to the feeling of others. With it we get more connected with people.
2. Knowledge/Culture: By developing multicultural communication skills, we learn the different cultures that exists in the world. We learn how they work and affect each person. But most important we learn to respect and embrace it.
3. Approachable: In the workplace learning these skills makes a huge difference. Customer will feel more comfortable talking to you and this will create and atmosphere of comfortableness and respect between you and the other person. You will have the ability of being “likable” and everything will flow better.
