The correct answer to this open question is the following.
Unfortunately, you did not attach the link to your textbook to know what the terms were. Without information, we do not know what you studied in the lesson.
However, trying to help you, we can share some general production and operation management terms
These are the terms I choose.
Acquisition. This term refers to the purchase of another company or the purchase of a significant asset.
Benchmarking. This is the activity companies do to compare their systems and procedures to other competitors. Companies do this to know what they are doing good and where they have some disadvantages.
Customer Satisfaction. The activity that establishes contact with clients and consumers in order to deliver the satisfaction the consumer deserves in every interaction it has with the company.
I choose to elaborate on Customer Satisfaction. This term can impact the ability of an operation to be competitive in the 21st century because it is a great differentiator when you compete with companies that offer similar products or services.
The better you treat your customers the more prone to be loyal to your brands, And that is a key to be at the top of the mind of your consumers.
