Answer:
Empathy
Explanation:
Empathy is the ability of a person of business entity to understand the thoughts, feelings, and emotions of their customers. It is the ability to personalise the customer's situation.
This makes the business go the extra mile in solving the customer's problem.
In this scenario Northwestern mutual felt the pain and understood the financial needs of the families of first responders during the 9-11 attack.
So without official death certificates they paid death benefits only 3 days after the attacks.
Other insurance companies however did not empathise with their customers and only paid death benefits some months to a year.
Disruptive innovation are changes in products, services or processes that radically change an industry's rules of the game. By doing this, they are able to create a new market or change the value to an existing market. The disrupt the existing market and value by improving products or services.
Answer:
Decrease by $27000
Explanation:
Given that
Contribution margin = 44000
Initial fixed cost = 54000
Final fixed cost = 37000
Recall that
Net operating income = Contrubution Margin - Net fixed cost.
NOI = 44000 - (54000 - 37000)
NOI = 44000 - 17000
NOI = $27000
Thus, Net operating income decreased by 27000.
People who make goods and services are called PRODUCERS.
They are called producers because they produce the goods and services needed by the consumers.
Consumers are people who requires the goods and services provided by the producers.
Answer:
Organizational commitment
Explanation:
Organizational loyalty or commitment refers to the relationship of the bond that workers share with their organization. Overall, workers who are engaged in their organization usually feel connected to the organization, these workers assume that they suit in and make sure that they comprehend the organization's objectives.
Such workers ' economic value would be that they appear to become more motivated in their job, demonstrate fairly high efficiency, and are much more assertive in providing support.
